Great lengths have been taken to create a culture within the company, where everyone works for each other in the achievement of our objectives, principally being the delivery of our customer’s requirements accurately first time, on time, every time. To meet these objectives our main criteria is continuous improvement.
All staff and personnel working with our organisation on ECO delivery to include any subcontractors will receive appropriate training, coaching and development to handle complaints, including what we do and how we do it. Refresher training and coaching will be given to keep people up to speed and motivated and inform them of trends and issues identified from a variety of sources. We will make sure they understand what to do if they receive a complaint as we are responsible for the sub-contractors that we employ to complete work.Overall Scope:
All areas of operation, including complaints received from or via Installers, Assessors, Consumers and third parties and customer guarantee complaints.Complaints Handling Procedure:
Our aim is to:
If things do go wrong, your first step should be to contact London Multi Skills Limited who carried out the works, to give us an opportunity to address your concerns and put things right. If you feel that you have exhausted this process, and cannot agree on a resolution, your next step should be to contact the business Scheme Provider.Registered Business who carried out the works
London Multi Skills Limited
8a Popin Business Centre
Tel: +44 (0) 203 983 1777
British Assessment Bureau Certification
Wembley North East Business & Innovation Centre (BIC)
Sunderland SR5 2TA
Tel: 0191 222 0306
Under the TrustMark Framework Operating requirements, Scheme Providers are responsible for the conduct of their members and must do their best to help resolve disputes between businesses and their customers. If the dispute is complex, the Scheme Provider may suggest using an Independent Alternative Dispute Resolution (ADR) provider to help resolve the matter.
TrustMark understand that dealing with disputes can be stressful and their priority is to help consumers achieve fair, timely and cost-effective solutions. Their role is not to investigate specific consumer complaints, but to work closely with Scheme Providers, and their Registered Businesses, to ensure that the correct process and procedures within the TrustMark Scheme have been followed.
Our terms and conditions
The term ‘London Multi Skills’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 8A Pop In Business Centre, South Way, Wembley, HA9 0HF, UK. Our company registration number is 9448646. The term ‘you’ refers to the user or viewer of our website.
Your privacy is important to us. It is London Multi Skills' policy to respect your privacy regarding any information we may collect from you across our website, https://lms24.co.uk/, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 1 November 2018.